Safety and security are fundamental to all of our programs. A meaningful experience starts with a safe journey. Preparing ahead, evaluating potential risks, taking decisive actions, and working internally and externally on communications, the APIEA team makes your safety and security our highest priority. We do not expect any emergency to occur during the program, but we want to assure you that if there is one, you will be in good hands.
Our Crisis Management System includes the roles, responsibilities, and processes in the following areas in the event of a crisis: prevention, assessment, reaction, and termination. Through this system, we can ensure a rapid, satisfactory response to a crisis, maintain clear lines of reporting and communication, and have agreed-upon rules for program termination.
Crisis Scenarios Review Meeting—the APIEA team hosts a regular Crisis Scenarios Review Meeting twice a month to review and revisit the current contingency plans regarding emergencies that have happened and potential risks that could occur during programs. At APIEA, we keep a crisis mindset to prepare for worst-case scenarios with numerous solutions that help us react immediately and effectively to the crisis.
Four levels of Alarms—All emergencies will be categorized into four levels, from the first level risk with minor intervention to the fourth level of severe risk with the termination of the program. Different levels of contingency plans will be applied accordingly. Different levels of the Crisis Response Team will be involved in our Crisis Management System.
Three-layers of Support—The APIEA onsite support crew always offers at least three layers of support, including your local Program Coordinator, your Program Manager, and the City Manager. In any situation, APIEA’s onsite support crew will work closely with the faculty leaders and students to respond to and resolve the situation.
Report & Recovery
Report & Recovery—Determining when a crisis has ended requires the involvement of both the faculty leaders and APIEA. A final incident report will be filed and shared with the university when the crisis is over. Action will be taken to restore participants and the environment to the previous level of safety and assistance will be accessible to help everyone recover from the crisis.
During a crisis where the media is involved, APIEA Executive Team will collaborate with the university to deal with the media. Necessary action will be taken to limit media access and to ensure the confidentiality of participants in the program.
Communication is Critical
At APIEA, we believe that the key to crisis management is good communication so we will always do our best to keep you informed.
>>> Our Crisis Management System will be explained during the program orientation at the very beginning of each program and all participants will be introduced to the Crisis Response Team.
>>> An emergency card with the contact information for the local authorities, local emergency services, the APIEA onsite crew, and the Crisis Response Team will be provided to all participants in the program.
>>> Upon arrival, an evacuation plan will be provided and nearby evacuation facilities will be identified.
>>> A group chat will be set up for the group and the program to enhance communication.
Copyright @ The Asia Pacific International Education Association